SNAP-R Frequently Asked Questions (FAQ)

 

General

SNAP-R Account Administrator

Users/Accounts

Application

Business

 
 

General

What do I need for access to SNAP-R?

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What are the minimum system requirements to access SNAP-R?

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How do I obtain a Company Identification Number (CIN)?

Go to the On-line Registration Page where you will be instructed on how to obtain a CIN.

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How do I activate a user account or add a new one?

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Is SNAP-R secure?

To provide for secure data transmission https is the only supported protocol (you cannot log in via http://).

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What happened to PINs and the term “PIN holders”?

PINs are no longer required in setting up user accounts so the term “PIN holders” is not longer used.  User accounts are now referred to as “Users.”

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What happened to the Company (First Party) and Third Party Certification Letters?

Due to the implementation of the on-line registration system, certification letters are no longer required and companies no longer need to claim what type of company they are during the registration process [all new registrants are considered to be First Party]. 

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What is a “First Party”?

A First Party is an exporter and/or company that submit an application, classification request, and/or notification to BIS for their company.

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What is a “Third Party”?

A Third Party is an exporter and/or company that submit an application, classification request, and/or notification to BIS on behalf of another company.

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How are “Third Party” submissions handled now that all new companies registering on-line are considered “First Party”?

The information will be collected during the Work Item submission process. An indicator has been added within SNAP-R allowing every company to submit Work Items as either a First or Third Party.

The system will default the Work Item Party Indicator on new submissions as follows:

Remember, no matter what the Work Item party indicator is defaulted to, you always have the option to change it.

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I see the term “Work Item” being used often in the SNAP-R documentation and in the application itself. What is a Work Item?

A Work Item is one of the four types of submissions that can be made through SNAP-R: applications for export licenses, applications for re-export licenses, requests for commodity classifications, and requests for agriculture exception notices.

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I notice that you ask for a valid email address as part of my User Profile. How do you use this information?

SNAP-R will use your email address to notify you of any messages sent to you by BIS concerning Work Items you have submitted. These include acknowledgements of the receipt of your Work Item submissions, requests for additional information, and validation and license approval notices. The texts of these messages are not included in the emails, you must log into SNAP-R to view them.

Additionally, your email address is utilized to notify you when the SNAP-R Account Administrator resets your password or that your email address has been changed (one goes to the old address and one to the new address verifying the change was requested).

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Is the messaging system secure?

All communications between your browser and SNAP-R are encrypted, as are all communications between BIS employees and SNAP-R. Your browser should indicate that it is communicating using the secure HTTP protocol (“https”). In Internet Explorer 6.0, this is indicated by an icon of a closed padlock on your web browser’s status bar at the bottom right of the browser window. For other browsers, see the help documentation to determine how it indicates that secure communication is taking place.

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How do I contact the SNAP-R Help Desk?

You may contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227.

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SNAP-R Account Administrator

What is a SNAP-R Account Administrator?

A SNAP-R Account Administrator has the authority to do the following:

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Can a SNAP-R Account Administrator reassign work-items?

No. The SNAP-R Account Administrator does not have access or authority over work-items.

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Is there a limit to the number of SNAP-R Account Administrators?

No. There is no limit to the number of account administrators.

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Why is SNAP-R saying I need someone from my company to accept the role of “SNAP-R Account Administrator”?

As per Section 748 of the Export Administration Regulations (EAR), BIS set forth the duty and responsibility of keeping accounts current to the user. Therefore set up a new role of Account Administrator within SNAP-R for companies to do so and have some control on who is allowed to make changes to their own information.

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Why isn’t SNAP-R letting me into my account; it’s saying I need someone from my company to accept the role of “SNAP-R Account Administrator”?

BIS established a deadline of 120 days from the effective date of the final rule (see above) for someone from a company who had registered using the prior paper-process to accept the role of account administrator.

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Why isn’t SNAP-R letting me into my account; it’s saying that I need to reregister?

See above.

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What can I do if I or anyone else from my company doesn’t want to accept the role of “SNAP-R Account Administrator”?

In order to use SNAP-R there must be at least one account administrator.

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I have accepted the role of account administrator but I can’t change any of the users email addresses, reset passwords, or terminate accounts. Why?

For preexisting accounts, as an additional security measure, these three functions will not be available for the first two weeks from the date the initial account administrator role is filled. BIS wanted to make sure companies had enough time to correct rogue employees from claiming those rights and locking other users out of the system. If a password needs to be reset or accounts need to be terminated in the interim, contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227. Updates to email addresses will need to wait for the two weeks to pass, as the SNAP-R Help Desk does not have authority to update information due to system security measures.

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Someone claimed the administrator role without proper authority. What should I do?

If possible, you can have them update a current user to be an administrator and then the new administrator can remove the administrator functions from the user who initially claimed the role. – or – You can contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227 for assistance.

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Our only company administrator left. What should I do?

Contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227 and they will re-enable the “Claim Administrator” function, then another user will need to log into SNAP-R and claim the role of administrator.

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Users/Accounts

I already have valid SNAP-R account credentials, consisting of Applicant ID and PIN (via the old registration process). Do I need to reregister with BIS in order to obtain access to SNAP-R?

If you already have an Applicant ID and PIN, you do not need to reregister as long as you do so by June 9, 2011 [refer to 748 of the Export Administration Regulations (EAR)]. To obtain access to SNAP-R, click on the Create SNAP-R Login ID and Password link, located on the SNAP-R homepage. You will then need to enter your Applicant ID and PIN, and select a Login ID and password.

After June 9, 2011 you will need to reregister using the on-line registration process.

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I forgot my Login ID or password. How do I regain access to my SNAP-R account?

Check with your SNAP-R Account Administrator for assistance.

If an account administrator for your company has not been established, another user from your company will need to do so otherwise you may contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227. Note: Please do not include your CIN and Login ID in any email. The SNAP-R Help Desk can both retrieve your Login ID and reset your password. After a password reset, you are required to change your password again from the User Profile Management screen.

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What do I do if I forgot my CIN?

Check with your SNAP-R Account Administrator for assistance. If your SNAP-R Account Administrator is not available, contact the Office of Exporter Services at 202-482-4811, 949-660-0144 or 408-998-8806.

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I know that the EAR forbids the sharing of SNAP-R account information. I am going on vacation, and there are a few Work Items I have created that have not been submitted to BIS. Is there a way for me to grant other SNAP-R users within my company permission to edit and/or submit these Work Items to BIS?

Yes. From the Work Item overview page for the Work Item in question, click on the ‘Manage User Rights’ link. From this link you can assign permissions for any Work Item under your control to any other SNAP-R users within your company, regardless of whether or not that Work Item has been submitted. More information is available from the ‘SNAP-R Manual for Exporters’, which is available from the SNAP-R home page (the page displayed after you first log into the system). A direct link to the relevant section of that document is provided on the ‘Manage User Rights’ page.

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An employee who was an active SNAP-R user has suddenly left the company. The EAR requires exporters to inform BIS in the event of the termination of a SNAP-R user so that the user account can be disabled. However, we need to be able to access all draft and submitted Work Items created by that user. How will SNAP-R address this issue?

You can contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227. They will be able to assist in the reassignment of ownership of the affected Work Items to any other SNAP-R user within your company, allowing these Work Items to be viewed, edited, and submitted by that user. This situation can be avoided by having a policy of giving at least two people administrative rights to each Work Item.

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My company has moved to another location within the same state and I need to update my SNAP-R account. What do I need to do?

Your account administrator can update your account with the company’s new address within the SNAP-R Administration module.

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My company has moved to another state and I need to update my SNAP-R account. What do I need to do?

BIS no longer requires you to obtain a new CIN; all you need to do is have the account administrator for your account update the company’s address information via the SNAP-R Administration module.

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My company’s name has changed; the first letter of the new name remains the same as the first letter of the old name (e.g., from Intelligent Imaging Systems to International Biometrics Corporation). What do I need to do to update my SNAP-R account?

BIS no longer requires you to obtain a new CIN; all you need to do is have the account administrator for your account update the company’s name via the SNAP-R Administration module.

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My company’s name has changed; the first letter of the old and new name are different (e.g., from Goldstar Corp., to Star Technology). What do I need to do to update my SNAP-R account?

BIS no longer requires you to obtain a new CIN; all you need to do is have the account administrator for your account update the company’s name via the SNAP-R Administration module.

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My company’s name has changed; it is a minor change in the name of the company. The first letter of the name and the rest of the name remain the same (e.g., Imex, Inc., to Imex Corp. (or LLC, LLP.) What do I need to do to update my SNAP-R account?

Simply have the account administrator for your account update the company’s name in the SNAP-R Administration module.

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What information is required if I only need a company identification number (CIN)?

You need to register the company via the on-line registration process. Though you will be assigned the roll of account administrator for the company and given instructions on setting up the user account within SNAP-R, you don’t necessarily need to complete that step of the process to obtain a CIN (though it is advised to do so in the event that the company moves and you need to update the information at some later point in time).

Note: any company that has submitted an application to BIS will already have a BIS assigned CIN on file and, if requested, the applicant and/or third party company may verify this information by contacting the Office of Exporter Services 202-482-4811, 949-660-0144 or 408-998-8806.

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I’ve registered but never received an email. What should I do?

The email may have been flagged as spam so try the following in order:

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My registration says it has expired. Why and what should I do?

There is an expiration of five (5) days for each of the following actions:

If the five (5) days have passed, then the action must be resubmitted (i.e. reregister, ask the SNAP-R Account Administrator to reset the password, etc.)

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Application

What kinds of messages can BIS send to me?

BIS sends out three types of messages pertaining to individual Work Items:

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Why does SNAP-R limit number of messages from Exporters to Licensing Officers?

It was determined that the Licensing Officers do not want open ended message threads between them and Exporter Users. For each message sent from the Licensing Officer, there is only one reply allowed from an Exporter. The Licensing Officer must initiate the message. When the Work Item has been validated, then the message flow will be closed (even if the Exporter has not replied to a message from the Licensing Officer). Note: The Licensing Officer may initiate a new message after the Work Item has been validated and the exporter may reply.

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I understand that SNAP-R allows a user to upload documents and attach them to Work Items or message responses. What formats does BIS currently accept?

At this present time, BIS only accepts PDF (Portable Document Format) documents. This requirement guarantees that BIS employees can view any submitted document, since BIS does not have access to the numerous specialized pieces of software that exporters or manufacturers use to generate their documentation. In addition, the possibility of a virus being transmitted with formats like Microsoft Word poses a security concern.

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I have submitted an application and later I realized I made a mistake on the application form. Can I correct the mistake?

Yes, but not directly. You can contact the Office of Export Services at 202-482-4811, 949-660-0144 or 408-998-8806 who will notify the BIS licensing officer assigned to the application (case) and inform them of the problem. The licensing officer will subsequently mark your application “Returned without Action” (RWA), which is a rejection of your application without prejudice to future resubmissions of that application. You can then copy your application, correct the error(s), and resubmit it to BIS.

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I have submitted an application and later I realized I forgot to attach supporting documents. Can I provide these to BIS?

Yes, but not directly. You can contact the Office of Export Services at 202-482-4811, 949-660-0144 or 408-998-8806 who will notify the BIS licensing officer assigned to the application (case) and inform them of the problem. The licensing officer will subsequently send you a message requesting the documentation. You can then attach the documentation to your response.

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Can I reuse the information I entered in a previously submitted application to avoid reentering all of that data? I routinely submit applications that contain the same information.

Yes. From the ‘Create Work Item’ page, click on the button labeled ‘Search to Reuse’, and search for the Work Item you want to reuse. In the search result page, click the ‘Reuse’ link associated to that Work Item. On the ‘Copy and Reuse Work Item’ page, choose and enter a new Reference Number (as if you were creating a new Work Item from scratch) and click on the ‘Create’ button. A new Work Item will be created with the same content as the parent copy. Remember to update the new Work Item with any changes before submitting it to BIS. Please note that documents attached to the original Work Item are not copied and attached to the new Work Item by default.

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Can I reuse a document I submitted previously for other export related applications?

Yes. From the Work Item overview page, click on the ‘View [and Manage] Supporting Documents’ link and then click on ‘Search Documents for Reuse’ to search for an existing document. In the search results table, click on the ‘Reuse’ button next to the document that you wish to attach to the current Work Item, so you can reuse a document previously submitted.

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I made changes to a Work Item before leaving my desk for an extended period of time. When I came back and I clicked on a button, my browser returned to the SNAP-R homepage. What happened? Can I recover the changes I made? Were they saved?

No. Before leaving your computer unattended for any period of time, click the Save Page’ button to save your work. Saving your Work Item is not the same as submitting it; your Work Item will remain in Draft status and you will still be able to make changes to it.

For security reasons, SNAP-R browser sessions are automatically expired (logged out) after sixty (60) minutes of inactivity between your browser and the SNAP-R server. For this reason, you should click on ‘Save Page’ from time to time while you are in the process of editing a Work Item.

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What kind of help is available for SNAP-R, and where can I find help information?

There are several types of help available:

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I have read the help document but I still have questions, or I have encountered an error while using SNAP-R. How can I contact BIS for assistance?

You can contact the SNAP-R Help Desk via e-mail at snapr@bis.doc.gov or phone at (202) 482-2227. They will be able to answer whatever questions you might have about the process of submitting Work Items through SNAP-R. If you have encountered an error, please be sure that you tell them what you were doing before the error message was displayed. This will help us to correct these problems in a more time-efficient manner.

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How do I get access rights to Work Items reassigned and/or inactivate user accounts?

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What Identification Number should I communicate to BIS when I have a question regarding a prior Work Item submission?

Once you have submitted your Work Item to BIS, you should check your Work Item acknowledgment queue to obtain your BIS status. A Work Item that has been successfully registered into the BIS licensing system will be assigned a seven character Application Control Number (ACN). The format of the ACN is the alpha character ‘Z’ followed by six numerals. When contacting BIS regarding a registered Work Item submission, please only communicate the ACN. The application reference number should only be referenced if your Work Item submission is rejected by BIS as denoted in the Work Item acknowledgment.

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I am the parent of a worldwide multinational company. I would like to submit applications on behalf of my subsidiaries? How can I accomplish this through SNAP-R?

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When should I utilize Block 10 (Resubmission ACN) on the BIS-748P?

This information should be provided only if your original application was Returned without Action. Do not use Block 10, if your submission was previously rejected without being registered by BIS.

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Business

How should a Third Party submitter acquire a First Party’s CIN?

If already assigned by BIS, obtain the CIN from the First Party (exporter or re-exporter) on whose behalf they are submitting the applications, or have the First Party register the company via the online registration process to obtain the CIN.

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Can a Third Party foreign company submit an Export License Application?

Foreign parties are not authorized to submit export license applications as this Work Item type is only permissible by a domestic US party. A foreign party subsidiary cannot submit an Export License Application on behalf of their US parent company.

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How should an Applicant submit a Deemed Export License Application?

When submitting a deemed export license application, BIS recommends for every foreign national contained on the license application, the applicant or third party submitter include the US state name abbreviation immediately following the city name in either the ultimate consignee and/or end-user address blocks of the BIS-748P. The state name abbreviation should denote the locale that the foreign national will be visiting and the country name should denote the foreign country domicile where the foreign national claims citizenship.

BIS highly recommends this entry method because by placing the state code together with the city name, the foreign national address information will display properly on the final license validation.

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